โ“ Help

Frequently Asked Questions

Everything you need to know about Mokka Bear.

Q1 Are Mokka Bears safe for newborns?

All Mokka Bears are made from GOTS-certified organic materials and tested to Australian toy safety standards (AS/NZS 8124). We recommend supervised use for children under 12 months.

Q2 How do I wash my Mokka Bear?

Gentle machine wash at 30ยฐC in a laundry bag, or hand wash. Lay flat to dry away from direct sunlight. Do not tumble dry. For weighted bears, hand wash only.

Q3 What are the bears filled with?

Standard bears are filled with 100% recycled PET fibre (from plastic bottles). Weighted bears contain natural glass pellets. Lavender bears contain a blend of recycled fill and dried lavender.

Q4 Do you offer gift wrapping?

Yes! Every order can include our signature gift wrap and a handwritten card at no extra cost. Just add a note at checkout.

Q5 Can I customise a bear?

We offer name embroidery on selected bears. Choose the embroidery option on the product page and enter the name (up to 12 characters). Allow 2 extra business days.

Q6 Do you ship internationally?

Yes โ€” we ship to 40+ countries. International orders typically arrive in 7โ€“14 business days. Customs fees, if any, are the buyer's responsibility.

Q7 What is the 30-day happiness guarantee?

If you're not completely happy with your Mokka Bear, return it within 30 days for a full refund. No questions asked. Email hello@mokkabear.com to start a return.

Q8 Are the dyes safe for children who mouth toys?

Yes. All dyes are plant-based and OEKO-TEX 100 certified โ€” meaning they've been tested and verified as safe even if the bear is chewed or sucked.

Still have a question?

Contact Us โ†’

Join the Mokka family ๐Ÿพ

Get early access to new bears, exclusive offers, and cozy updates. No spam โ€” ever.